About Us:

Delivery Agent, Inc. (www.deliveryagent.com) is the leader in shopping-enabled programming and content monetization for more than 125 entertainment properties from major media companies such as ABC, CBS, NBC Universal, Twentieth Century Fox, MTV Networks, Martha Stewart Living Omnimedia, Boston Celtics, UFC, and The Weinstein Company. Delivery Agent created the market for shopping-enabled programming by redefining how products related to entertainment are cataloged, merchandised and sold online. Since its inception in 2001, Delivery Agent has deployed its comprehensive technology platform, including e-commerce applications, video and mobile products, and interactive advertising solutions to create profitable connections among entertainment content, consumers and brands. To date, the company has developed a network of more than 90 distinct branded shopping sites for its partners and its own SeenON!® (www.SeenON.com), the definitive online shopping destination for products seen on screen.

We are currently looking for a Sr. Director/VP, Business Management. This individual will use their strong client management skills to lead the sale of additional product and service offerings to existing clients while strengthening the on-going customer service that the company provides to its clients. This Sr. Director/Vice President will interact and consult regularly with customers and prospects within the entertainment industry, as well as service providers and internal teams.
The ideal Sr. Director/Vice President will be a proven senior leader with past success building and managing account management teams serving the internet and/or entertainment markets and experience in e-commerce and professional services. Success factors will be two-fold: (1) greater-than-industry-standard top-line and bottom-line growth in the e-commerce businesses of each of our valued partnerships, and (2) the establishment of value-added-service relationships that make Delivery Agent an invaluable component of our entertainment partners’ monetization strategies. Though the position will focus primarily on e-commerce, we are extending our expertise into our clients core businesses including online advertising sponsorships and solutions.
 

Responsibilities:

• This individual will report into and work closely with the COO:
  • Manage Large, Complex Client Relationships: Strengthen and broaden existing client relationships as measured by increased profit for Delivery Agent through the addition of new service offerings and increased client satisfaction.
  • Client Management: Schedule regular visits to major client sites. Communicate client/customer feedback to the Business Management Team for discussions on how to grow and enhance the business.
  • Perform Strategic Planning: Participate in Business Management strategy development and planning.
  • Grow eCommerce Business: Utilize selling and consulting knowledge to influence and develop additional services for clients and mine new business opportunities.
  • Industry Expertise: Take initiative to learn the industry and more specifically the client's business to offer the best solution for a client.
  • People Management: Coach, manage and mentor the existing team, and hire new talent as needed.
  • Measure Performance: Develop key performance indicators and deliver performance based on these indicators. Communicate performance to key internal stakeholders and clients where appropriate.
  

Requirements:

• • 10+ years of professional business experience preferably in a professional services environment.
  • Excellent Client Relationship, Team Leadership and Delivery skills with the demonstrated ability to communicate effectively throughout all levels of an organization.
  • Proven leadership experience with the ability to motivate and direct a team towards common goals.
  • Experience synthesizing client feedback to enhance service offerings, technology, or business strategy at Delivery Agent for the Client.
  • Strong account management discipline, processes and structure/staffing to enable and encourage continued growth.
  • A thorough understanding of selling service solutions. A high degree of comfort working with a technology product. This includes working effectively with engineers and software developers.
  • Experience with high-touch, entertainment, and brand-centric companies would also be desirable, although not necessary.
  • Service orientation: having experience in service, delivery and customer focus in an organization that gets things done
  • Experiences in project delivery with some technical background.
  • Strategic account management and client satisfaction.
  • Identifying improvement opportunities and delivering results.
  • Bachelor's degree. MBA strongly preferred

  
  Delivery Agent, Inc., an equal opportunity employer, offers an exciting opportunity for qualified career-motivated professionals. We provide competitive compensation, performance bonus and the chance to work with talented people in a winning, successful, and pleasant environment. We offer many premium benefits including 401(k), medical, dental, life insurance, Paid Time Off and much more.